Terms and Conditions for Appliance Repair Services

Iskander Services Inc
Leonardo, New Jersey

1. Scope of Services

Iskander Services Inc (“we,” “us,” or “our”) provides repair and maintenance services for residential and commercial appliances in New Jersey, New York and Florida. The following terms and conditions apply to all service agreements between Iskander Services Inc and the customer (“you,” “your”).

2. Appointment Scheduling and Cancellations

  • All service appointments are scheduled on a first-come, first-served basis.
  • We reserve the right to reschedule or cancel appointments due to unforeseen circumstances (e.g., weather, technician availability).
  • You may cancel or reschedule an appointment with no penalty if done at least 24 hours in advance.

3. Diagnostic Fees

  • A diagnostic fee is charged for all service visits to assess the problem with your appliance.
  • The diagnostic fee will be applied toward the total cost of the repair if you proceed with the service.

4. Estimates and Pricing

  • All repair estimates are provided after diagnosing the appliance issue.
  • Estimates include parts, labor, and any applicable taxes or fees. Additional parts or labor required beyond the initial estimate will be communicated before proceeding.
  • All estimates are valid for 30 days unless otherwise specified.

5. Parts and Labor

  • We use high-quality OEM or equivalent parts for repairs. The availability of parts may affect the repair timeline.
  • Parts ordered require a 50% deposit prior to ordering. Deposits can be made via Venmo, Zelle, cash, check, or other accepted methods.
  • Parts delivery typically takes 2-5 business days unless otherwise noted. We do not guarantee delivery times as this is subject to third-party carriers.
  • All labor is performed by trained and certified technicians.

6. Payments

  • Full payment is due upon completion of the service unless otherwise agreed.
  • Accepted payment methods include cash, check, Venmo, Zelle, or other approved methods.
  • For large repair projects or parts orders, a 50% deposit may be required before work begins.
  • Invoices must be paid within the agreed-upon time frame, typically at the time of service or per the terms outlined in the invoice.

7. Warranty

We provide warranty coverage on all parts and labor related to your repair:

  • Parts: Covered for up to 90 days.
  • Labor: Covered for up to 30 days from the date of the original repair.

Warranty applies to defects in workmanship and materials used. Warranty does NOT cover:

  • Issues resulting from misuse, negligence, or damage caused by the customer or third parties.
  • Appliances modified or repaired by unauthorized personnel.

If the same issue reoccurs within the warranty period, we will address it at no additional charge for parts and labor, where applicable. Warranty claims must be reported within the warranty period to be valid.

8. Limitation of Liability

  • Iskander Services Inc is not responsible for damage to the appliance, property, or personal items resulting from misuse, pre-existing conditions, or manufacturer defects.
  • We are not liable for delays caused by third-party suppliers, parts manufacturers, or shipping carriers.
  • Our total liability is limited to the amount of the repair or service fee paid.

9. Customer Responsibilities

  • You agree to provide accurate information regarding the appliance model, issue, and location at the time of scheduling.
  • You are responsible for ensuring the appliance is accessible for repair at the scheduled appointment time.
  • If the appliance is covered under manufacturer warranty or service agreements, you must notify us in advance.

10. Cancellations of Parts Orders

  • Cancellations of part orders must be made before the part is shipped from the supplier. Once shipped, the order cannot be canceled.
  • If a refund is requested after the part has shipped, it may be granted at our discretion, subject to a restocking fee and shipping charges.
  • Special-order and oversized parts are non-refundable.

11. Dispute Resolution

  • Any disputes arising from our services must be submitted in writing within 30 days of the issue.
  • We will work in good faith to resolve disputes amicably. If a resolution cannot be reached, disputes may be subject to mediation or arbitration in accordance with California law.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New Jersey. Any legal actions or disputes will be resolved in Monmouth County, New Jersey.

13. Changes to Terms and Conditions

We reserve the right to update or change these terms and conditions at any time. Updated terms will apply to all future services.

14. Contact Information

Iskander Services Inc
1 Thompson Dr, Leonardo NJ 07737
Phone: +1 (888)-777-6918
Email: [email protected]

By scheduling a service or repair, you agree to abide by these terms and conditions.